Return And Cancellation

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at service@sarritajewellery.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address.

Attn: Returns
RMA#
Sarrita Jewellery
No. 42, Sea Street, Colombo – 11, Sri Lanka.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days to twenty one (21) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The Following items cannot be returned or damaged:
* Nose Studs

For defective or damaged products, Please contact us at the contact details below to arrange a refund or exchange.
service@sarritajewellery.com

Questions

If you have any questions concerning our return policy, Please contact us at:
service@sarritajewellery.com